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1
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Specifically phrased questions intended to elicit a detailed response.
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3
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Purposefully ignoring negative behaviours/ responses.
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4
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Refocusing issues and questions to residents and issues at base. Removal of power and control as an issue between youth and staff.
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5
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Removal of resident from a negative situation, conflict.
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6
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Short prompts demonstrating staff interest in resident’s thoughts and feelings.
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7
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Listing options that resident may choose from, and predicting outcomes for each choice.
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9
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Provision of a reinforcing stimulus following a desirable behaviour.
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10
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Repetitions or restatements of resident’s message. Statement of feelings expressed by resident’s verbal and non-verbal messages.
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11
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To create an alternate stimulus so as to re-focus the client (i.e. humour, an external stimulus to provide an out which allows a client to “save face”).
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12
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To come to a mutually satisfying agreement/ compromise.
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