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3
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A comment unrelated to what the other person has just said.
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5
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The attempt to protect a presenting image that a person believes is being attacked
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6
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Messages that convey valuing.
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7
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Messages that seem to challenge
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8
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The tendency to attack the self-concepts of other people in order to inflict pyschological pain.
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9
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Doesn’t acknowledge the other person’s message.
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10
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Refers to the emotional tone of a relationship.
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11
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A disconfirming response with more than one meaning, leaving the other party unsure of of the responder’s position
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12
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Presenting and defending positions on issues while attacking positions taken by others
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13
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Explains what happens as a result of the situation
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15
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Six sets of contrasting styles of verbal and nonverbal behavior. Each set describes a communication style that is likely to arouse defensiveness and a contrasting style that is likely to prevent or reduce it. D
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