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|
|
6
|
concerns, hesitations, doubts
|
|
7
|
restating objections in a different way
|
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9
|
___ approach is when the sales person points the customer towards a product
|
|
10
|
___ the preparation for the face to face encounter with potential customers
|
|
11
|
___ method is using an objeciton as a selling point
|
|
14
|
___ communication is expressing yourself through body language
|
|
15
|
___ approach is the sales person simply welcomes the customer
|
|
|
|
|
|
|
1
|
a lead
|
|
2
|
reasons for not buying or not seeing the sales person
|
|
3
|
___ chain method is when sales people ask customers for refferals
|
|
4
|
sales ___ dollar or unit sales goals
|
|
5
|
Sales over the telephone
|
|
8
|
___ motive is a conscious, logical reason for a purchase
|
|
12
|
___ benefit selling is matching the characteristics of a product to a customer's needs
|
|
13
|
___ approach is when the sales person asks if the customer needs assistance
|
|
|
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