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1
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objection comes back to the customer as a selling point.
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2
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proof and accurate information when answering objections.
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3
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strategies businesses use to stay close to their customers.
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6
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relationships and loyalty in developing on-going dialog with customers in preparation for future sales.
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8
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Uses a previous customer or another neutral person who can give a testimonial about the product.
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10
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the money earned from conducting business after all costs and expenses have been paid.
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15
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a business or organization with the right to use an established name and sell trademarked products
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17
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the potential for loss or failure.
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18
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customer is questioned in an attempt to learn more about the objections raised.
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19
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used in sports and entertainment marketing, include telemarketing, direct mail
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20
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used to acknowledge a cusomer
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21
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reason, concern, or hesitation
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