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5
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centric service, worldwide means that the business revolves around the customer
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7
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a website where entries are made in journal style and displayed in reverse chronological order customer profile, explains who the customers are and what they want in terms of service
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8
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A customer service approach in which the service level increases or decreases proportionally to the amount of time a customer is spending
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9
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person or organizations that purchase and use a company's products and services
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10
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explains who the customers are and what they want in terms of service
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12
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a customer service resolution website where millions of connected-loyal-and involved customers share their experience
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13
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people within an organization who rely on colleagues to provide the support they need to serve their own internal and external customers
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14
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The aspects that make the people who work there proud to do so
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15
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websites such as Facebook- twitter-Yelp-and YouTube
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16
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Social customer relationship management
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17
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The Process of satisfying a Customer
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18
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an online discussion site that contains a wide range of content including news gossip and research
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